Refund Policy

1. Billing Structure

GateControlX operates on a subscription billing model with the following key aspects:

• Billing is on a per-residence basis, with rates varying by country of operation
• A minimum charge equivalent to 10 residences applies regardless of actual residence count
• Billing cycles are either monthly or annual as agreed with Estate Management
• The billing relationship is between the Estate Management and Oceanbreeze Concepts PTY LTD

2. Service Cancellation

2.1 Cancellation Notice

Estate Management may cancel the GateControlX service with 30 days' written notice to Oceanbreeze Concepts PTY LTD. The cancellation notice must be sent to [email protected].

2.2 Service During Notice Period

During the 30-day notice period, the service will remain active and all features will continue to be available. The Estate Management is responsible for the payment for this period.

3. Refund Eligibility

3.1 Monthly Subscriptions

For monthly subscriptions, no prorated refunds are issued for partial months. Service will continue until the end of the current billing period and then terminate.

3.2 Annual Subscriptions

For annual subscriptions, prorated refunds may be issued for the remaining unused months after the 30-day notice period. The refund will be calculated as follows:

For example, if an Estate cancels their annual subscription after 7 months and the 30-day notice period, they would receive a refund for the remaining 4 months.

3.3 Service Credits for Outages

In the event of service outages that exceed our 99% uptime guarantee (excluding factors outside our control), Estate Management may be eligible for service credits as follows:

• Outages between 1% and 5% monthly downtime: 10% credit for the affected month
• Outages exceeding 5% monthly downtime: 25% credit for the affected month

Service credits will be applied to future billing periods or refunded if the service is being terminated.

4. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• Service termination due to violation of our Terms and Conditions
• Service disruptions caused by factors outside our control (network issues, hardware failures, third-party service disruptions)
• Unused portions of monthly billing cycles
• Cancellation before the completion of any minimum contract terms (if applicable)

5. Refund Processing

5.1 Refund Method

Refunds will be processed using the same payment method used for billing. If the original payment method is no longer available, we will work with the Estate Management to determine an alternative refund method.

5.2 Processing Time

Refunds will typically be processed within 14 business days after the service termination date. The actual time for the refund to appear in the Estate Management's account may vary depending on the payment provider or banking institution.

6. Dispute Resolution

If Estate Management believes they are entitled to a refund that has not been provided, they should contact our support team at [email protected] with details about the situation. We will review each case individually and work to resolve any disputes fairly.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated to Estate Management via email and will take effect upon notification. The current version of the Refund Policy will always be available on our website.

8. Contact Information

For questions regarding this Refund Policy or to request a refund, please contact: